Alert: Beware of vehicles being sold in the US that may be flood damaged

Contact us: 1-888-848-8240

If you have questions or require more information about importing a vehicle originally manufactured for distribution in the U.S. market, purchased exclusively in the United States.

General inquiries:

Toll Free: 1-888-848-8240
Phone: 416 626-6812

Send us an e-mail inquiry

For inquiries related to an existing case, please include your case number – found in the top right corner of your Vehicle Import Form – Form 1.

First name*:
 

E-mail address*:
 

Case number:
 

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Mon to Fri: 7:00 am to 12:00 am EST
Sat and Sun: 8:00 am to 5:00 pm EST

E-mail: support@support.riv.ca
Fax: 416-626-0366

Office:

405 The West Mall, Suite 500
Toronto, ON M9C 5K7

Hours of service:
Mon to Fri: 8:30 am to 4:30 pm EST

Submission of Recall Documentation:

Fax: 1-888-642-9899
E-mail: recall@support.riv.ca

Submission of Form 1 or other documents:

Fax: 1-888-346-8235
E-mail: support@support.riv.ca



Other agencies

Canada Border Services Agency [CBSA]

For duties and taxes at importation

In Canada: 1-800-461-9999
Outside Canada: 506 636-5064
www.cbsa-asfc.gc.ca

Transport Canada

For vehicle importation from any foreign countries

Toll Free: 1-800-333-0371
Phone: 613 998-8616
Fax: 613 998-4831
www.tc.gc.ca


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