Contact us

If you have questions or require more information about importing a vehicle originally manufactured for distribution in the U.S. market, contact us.

General inquiries:

Phone: 1-888-848-8240 (toll free from Canada or the United States)
416 626-6812 (outside North America)

Send us an e-mail inquiry

For inquiries related to an existing case, please include your case number – found in the top right corner of your Vehicle Import Form – Form 1.

Name*:

E-mail address*:

Case number:

I have a question about ...*:

Select a topic Crossing the border General Modifications and inspection Recall clearance documentation RIV registration Vehicle admissibility Your RIV case Vehicle branding

Please provide detail*:

*required fields

Name Enter your name.

E-mail address Enter the e-mail address you would like us to reply to.

Case number Enter a case number if your inquiry applies to a specific case number.

I have a question about ... Select the topic that aligns best with the nature of your inquiry.

Please provide detail Please provide as much detail as possible about your specific inquiry.

Mon. to Fri.: 7:00 a.m. to 12:00 midnight (EST)
Sat. and Sun.: 7:00 a.m. to 5:00 p.m. (EST)

Fax: (416) 626-0366 or (905) 267-1182

E-mail: info@riv.ca

Mail:

Registrar of Imported Vehicles
405 The West Mall, Suite 500
Toronto, ON
M9C 5K7

In Person:

RIV Toronto Office
405 The West Mall, Suite 500
Toronto, ON
M9C 5K7

Hours of service:
Mon. to Fri.: 8:30 a.m. to 4:30 p.m. (EST)

RIV Pacific Highway Office
17735 1st Avenue
1st Floor
Surrey, BC

Hours of service:
Mon. to Fri.: 8:00 a.m. to 5:00 p.m. (PT)

Submission of Recall Documentation:

Fax: 1-888-642-9899 (exclusively for recall documentation)

E-mail: recall@riv.ca

Mail/in person:

Registrar of Imported Vehicles
405 The West Mall, Suite 500
Toronto, ON
M9C 5K7

Canada Border Services Agency

In Canada: 1-800-461-9999 (English) ; 1-800-959-2036 (French)
Outside Canada: (506) 636-5064 (English) ; (506) 636-5067 (French)
www.cbsa-asfc.gc.ca

Transport Canada

In Canada: 1-800-333-0371
Outside Canada: (613) 998-8616
Fax: (613) 998-4831
www.tc.gc.ca